5th May 2023

Artificial Intelligence- How is it revolutionizing the Hotel Industry?

With the advent of technology, the world is moving at a faster pace to cope with its amazing innovations. This is mainly because of the human need to reduce the laborious task and increase the efficiency of processes. The hospitality sector too has taken a step further to welcome the boons of tech. With the recent introduction of AI, the service sector has seen an immense change in deliveries and quality of outputs.

“The Indian luxury hotel industry is striving for continued growth and innovation through AI and technology”, added Nirav Akshay Oza, CEO of EFCEE Hotels – A Leela Worldwide Venture, in a recent interview.

Here are some ways AI is transforming the customer experience in the hotel industry:

• Personalized recommendations
• Streamlined check-in processes
• Predictive maintenance
• Chatbots for customer service
• Voice assistants in hotel rooms
• AI-powered pricing strategies

To read more about AI and its wonderful contributions to the Hospitality sector, click here.